How HELIXIS™ collects, uses, and protects your personal information.

Effective Date

Company

Website

Jurisdiction

June 23, 2026

HELIXIS LAB LLC

helixislab.com

United States

HELIXIS LAB LLC respects your privacy and is committed to protecting the personal information you provide when using helixislab.com. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over it. By using the Site, you consent to the data practices described in this Policy.

1. INFORMATION WE COLLECT

Information You Provide Directly:

  • Account registration: name, email address, username, password
  • Order and billing: billing name, shipping address, payment method (processed by our payment processor)
  • Communications: messages sent through contact forms or customer support
  • Research Verification: your self-attestation of researcher status and age at site entry

Information Collected Automatically:

  • Log data: IP address, browser type, OS, referring URL, pages visited
  • Device information: device type, screen resolution, browser settings
  • Usage data: interaction patterns, navigation paths, session duration
  • Cookies and similar tracking technologies (see Section 5)

2. HOW WE USE YOUR INFORMATION

  • Order fulfillment: processing, shipping, and order communications
  • Account management: creating and maintaining your account
  • Customer support: responding to inquiries and resolving issues
  • Legal compliance: maintaining required records; verifying buyer eligibility
  • Site improvement: analyzing usage patterns to improve functionality
  • Security: detecting and preventing fraud and unauthorized access
  • Marketing: sending promotional emails if you have opted in (opt-out anytime)
  • Research verification recordkeeping: retaining buyer RUO confirmation records

3. INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information. We may share data with:

  • Service providers: payment processors, shipping carriers, hosting providers, analytics platforms
  • Legal authorities: when required by law, court order, or governmental authority
  • Business transfers: in connection with a merger, acquisition, or sale of assets
  • With your consent: for any purpose disclosed at the time of collection

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate and improve the Site. See our separate Cookie Policy for complete details. You may control cookie preferences through your browser settings or our cookie consent tool.

5. DATA SECURITY

We implement commercially reasonable technical and organizational measures including SSL/TLS encryption, access controls, and PCI-DSS compliant payment processing. No method of data transmission or storage is 100% secure. In the event of a material data breach, we will notify you as required by applicable law.

6. DATA RETENTION

We retain personal information as long as necessary to maintain your account, fulfill orders, comply with legal obligations, resolve disputes, and maintain compliance records related to research-use buyer verification. When data is no longer needed, we securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access: request a copy of personal information we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data (subject to legal obligations)
  • Portability: receive your data in a structured, machine-readable format
  • Objection / Restriction: object to or request restriction of processing
  • Opt-out of marketing: unsubscribe at any time via email link or by contacting us

To exercise any right, contact: privacy@helixislab.com. We will respond within 30 days.

8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have additional rights under CCPA/CPRA:

  • Right to Know: disclosure of categories and specific pieces of personal information collected
  • Right to Delete: request deletion of personal information, subject to certain exceptions
  • Right to Correct: request correction of inaccurate personal information
  • Right to Opt-Out of Sale or Sharing: we do not sell personal information
  • Non-Discrimination: we will not discriminate for exercising any CCPA rights

To submit a California privacy request: privacy@helixislab.com

9. CHILDREN'S PRIVACY

This Site is not directed to individuals under 21. We do not knowingly collect personal information from minors.

If we become aware of such collection without verifiable consent, we will promptly delete it.

10. INTERNATIONAL DATA TRANSFERS

HELIXIS™ is headquartered in the United States. If you access the Site from outside the US, your information will be processed in the United States. For EEA/UK users: we process data on the basis of contract performance, legal obligation, legitimate interests, or consent.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated Policy
with a revised effective date.

12. CONTACT — PRIVACY OFFICE

HELIXIS LAB LLC — Privacy Office

Email: privacy@helixislab.com

Website: helixislab.com/contact-us