HELIXIS™ is committed to maintaining high standards of quality, integrity, and customer confidence. Each product is handled with strict quality control and careful packaging to ensure it meets our internal specifications before dispatch.

This policy outlines the conditions under which returns and refunds may be considered.

Eligibility for Returns

Due to the sensitive nature of biotechnology and peptide-related products, returns are only accepted under specific conditions.

A return may be eligible if:

  • The product was received in a damaged or defective condition
  • An incorrect item was shipped
  • The product does not match the order confirmation

All return requests must be submitted within 7 days of delivery.

Non-Returnable Items

For safety, quality control, and regulatory reasons, certain items are not eligible for return, including:

  • Opened or used products
  • Products not in original packaging
  • Items damaged due to improper handling after delivery
  • Clearance or final sale items (if applicable)

Return Process

To initiate a return, customers must contact HELIXIS™ support with the following details:

  • Order number
  • Proof of purchase
  • Clear description of the issue
  • Photo evidence (if applicable)

Once reviewed, approved returns will receive further instructions for safe return shipment.

Refund Policy

Refunds are issued only after returned items have been received and inspected.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days after approval

Shipping fees are generally non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

We will assess the issue and offer:

  • Replacement (if available)
  • Refund (if applicable)
  • Alternative resolution based on case review

Quality Assurance Review

All return requests are evaluated under HELIXIS™ quality assurance protocols to ensure fair and consistent handling.

Each case is reviewed individually to maintain scientific and operational integrity.

Important Notes

  • HELIXIS™ reserves the right to decline returns that do not meet policy conditions
  • Unauthorized returns may not be accepted
  • Products must be returned in approved condition and packaging

Support

For all return or refund inquiries, please contact our support team with complete order details for faster resolution.